Personalize your smartphone, write
Support & Services
Local Navigation
Whether you’re new to BlackBerry® Enterprise Server or looking for upgrade information, BlackBerry Enterprise Server support provides you with answers and resources to help you find what you’re looking for.
Choose your platform below to view specific support resources:
Review the resources below to get support for the BlackBerry® Enterprise Server for Microsoft® Exchange.
Search the BlackBerry Technical Solution Center
Upgrade to BlackBerry Enterprise Server v5.0
Get access to new administrative features and built-in high availability.
- Choose an upgrade path
- View feature comparison chart
- Get installation support
- Watch the BlackBerry Administration Service tutorial
- Latest update: Service Pack 3
Find out what's new in Service Pack 3 (tutorial)
Learn More
- Set up and troubleshoot enterprise activation
- Learn about BlackBerry Enterprise Server compatibility
- Resolve certificate issues with the BlackBerry® Client for use with Microsoft® Office Communications Server 2007 and Microsoft® Lync™ Server 2010
- Resolve an ‘Upgrade Issues’ prompt when upgrading to BlackBerry Enterprise Server v5.0 SP3
- Understand corporate data wipe behavior on the BlackBerry smartphone
- BlackBerry® Balance™ Security Note
- View More Product Information
User Guides and Documentation
Familiarise yourself with the documentation for your BlackBerry Enterprise Server:
Downloads
Find the latest BlackBerry Enterprise Server downloads:
- Online purchase
- Full version from BlackBerry Expert Support Center (login required)
- Service packs, maintenance releases and hotfixes
(Service Pack 3 now available)
Knowledge Base Articles
View popular knowledge base articles to learn more about the BlackBerry Enterprise Server:
On the Forums
Read what the community is saying about the BlackBerry Enterprise Server:
Get the latest knowledge base articles about the BlackBerry Enterprise Server for Microsoft Exchange
Get the latest forum posts about the BlackBerry Enterprise Server v5.0
Review the resources below to get support for the BlackBerry® Enterprise Server for IBM® Lotus® Domino®.
Search the BlackBerry Technical Solution Center
Upgrade to BlackBerry Enterprise Server v5.0
Get access to new administrative features and built-in high availability.
- Choose an upgrade path
- View feature comparison chart
- Get installation support
- Watch the BlackBerry Administration Service tutorial
- Latest update: Service Pack 3
Find out what's new in Service Pack 3 (tutorial)
Learn More
- Set up and troubleshoot enterprise activation
- Learn about BlackBerry Enterprise Server compatibility
- Resolve certificate issues with the BlackBerry® Client for use with Microsoft® Office Communications Server 2007 and Microsoft® Lync™ Server 2010
- Resolve an ‘Upgrade Issues’ prompt when upgrading to BlackBerry Enterprise Server v5.0 SP3
- Understand corporate data wipe behavior on the BlackBerry smartphone
- BlackBerry® Balance™ Security Note
- View More Product Information
User Guides and Documentation
Familiarise yourself with the documentation for your BlackBerry Enterprise Server:
Downloads
Find the latest BlackBerry Enterprise Server downloads:
- Online purchase
- Full version from BlackBerry Expert Support Center (login required)
- Service packs, maintenance releases and hotfixes
(Service Pack 3 now available)
Knowledge Base Articles
View popular knowledge base articles to learn more about the BlackBerry Enterprise Server:
On the Forums
Read what the community is saying about the BlackBerry Enterprise Server:
Get the latest knowledge base articles about the BlackBerry Enterprise Server for IBM Lotus Domino
Get the latest forum posts about the BlackBerry Enterprise Server v5.0
Review the resources below to get support for the BlackBerry® Enterprise Server for Novell® GroupWise®.
Search the BlackBerry Technical Solution Center
Downloads
Find the latest BlackBerry Enterprise Server downloads:
Learn More
User Guides and Documentation
Familiarise yourself with the documentation for your BlackBerry Enterprise Server:
Knowledge Base Articles
View popular knowledge base articles to learn more about the BlackBerry Enterprise Server:
- Environmental considerations when upgrading to or installing BlackBerry Enterprise Server 5.0 SP1 for Novell GroupWise
- What's the Clear and Sync GroupWise System Address Book option in BlackBerry Manager
- Recommended version of Novell® GroupWise® components for BlackBerry Enterprise Server 5.0.1
- View more knowledge base articles
On the Forums
Read what the community is saying about the BlackBerry solutions:
Get the latest knowledge base articles about the BlackBerry Enterprise Server for Novell GroupWise